Frequently Asked Questions
Everything you need to know about your glow.
What makes Honeybalm products unique?
All our products are formulated with ethically sourced, medical-grade honey and organic botanicals to provide deep hydration without synthetic additives.
Are your products cruelty-free and vegan?
Honeybalm is strictly cruelty-free. While we use natural honey and beeswax, we ensure all harvesting processes are sustainable and bee-friendly.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day happiness guarantee. If you are not satisfied with your purchase, you can return it for a full refund or exchange within 30 days of delivery.
Is your packaging recyclable?
Yes, we are committed to sustainability. Our jars are made of recyclable glass, and our outer packaging is crafted from FSC-certified paper and soy-based inks.
Can I use Honeybalm on sensitive skin?
Absolutely. Our formulas are dermatologist-tested and specifically designed to soothe sensitive skin, though we always recommend a patch test before full application.